Supplier settings you can manage are:

  • Payment Methods
  • Credit Card Fee Allocation
  • Order Minimums
  • Invoice Settings
  • Customer Notifications
  • Operating Days

To edit your company settings click on your company name in the top right and select "Settings". Select "Supplier Settings".

 

Selling Options - Accepted Payment Types

In Supply'd you have complete control over the payment methods you choose to accept on the platform.

Check the payment methods that you would like to accept. You will need to ensure you have correctly set up all your billing settings for the payment methods to work.  Options are as follows:

  • Credit Card - Accept credit cards online to fully streamline ordering. This payment option will hold the payment for up to 7 days capturing the charge once the order has been marked as shipped. Payments on credit card are paid out as per the payout schedule defined in your billing settings less any platform fees. An additional credit card fee is charged for Credit Card payments. You can opt to pass these fees onto the customer using the Fee Allocation options below.

  • Invoice - Accept invoice payments on Supply'd orders. Supply'd will create an invoice for the customer or you can send the customer an invoice via your accounting software. Payment terms will be as per the defined terms in your invoice settings (See invoice settings below). Any platform fees will be charged to your saved credit card or deducted from and payouts owing as per the payout schedule defined in your billing settings.

  • Cash On Delivery - Accept cash on delivery payments on Supply'd orders. You will be responsible for collecting the customers payment directly upon delivery. Any platform fees will be charged to your saved credit card or deducted from and payouts owing as per the payout schedule defined in your billing settings.

 

Selling Options - Order Minimums


Order minimums allow you to set minimums to orders based on price or carton quantity. Order minimums will actively block the customer from ordering unless they meet the defined requirements. 

Alternatively you can use shipping rules to offer free shipping over a specified purchase amount. This is better than actively blocking the customer as some customers may be willing to pay the shipping price if they don't require your full order amount, especially new customers. Once the customer has tried the product often they will buy more to graduate to meeting your free shipping threshold.

Options are as follows:

  • No Minimums - No minimum order amount required for customers buying on Supply'd.

  • Minimum Spend - Defines a minimum order value that must be met before a customer can place an order with you. For example, if a customer must spend $100 to order from you, you would enter the value as "$100.00". The "Minimum Spend"  field will only show when "Minimum Spend" is selected in the "Order Minimums" drop-down.



  • Minimum Carton Qty - Defines a minimum amount of cartons that be met before a customer can place an order with you. For example. if you require the customer to order at least 4 cartons of product from you enter the value as "4". For no minimum enter the value as "0". The "Minimum Qty"  field will only show when "Minimum Carton Qty" is selected in the "Order Minimums" drop-down.



Selling Options - Credit Card Fees


Defines whether or not to on charge credit card fees. If on charged the customer will see the additional credit card fees at the checkout. Options are as follows:

  • Absorb Fees - Means that you (the supplier) will absorb the credit card fees in your standard prices.

  • On ChargeTo Buyer - The credit card fees will be charged in addition to the cart price and visible to the customer when checking out. You will still be responsible for paying the fee itself, however, it will be from the additional amount charged to the customer.

 

Invoice Settings

Set default settings for invoices created by Supply'd. 

  • Default Payment Term - Enter the default payment terms to apply to customer invoices. This will apply from date of order creation and can be overridden on a customer level. 

  • Show Shipping Fee - Whether or not to show the shipping line on invoices that have free shipping.

  • Payment Bank Details - Enter the payment details you would like to show on invoices. Eg. Bank deposit details if applicable.

 

Customer Notifications

Send automatic follow-ups to customers to remind them to order from you or pay outstanding invoices.

  • Send Payment Reminders - Whether or not to send payment reminder for outstanding invoices. For this to work you should ensure orders are marked as paid in Supply'd either via an accounting integration or manually for each order. Select "Yes" or "No" from the drop-down.

  • Send First Order Follow-up - After a subscriber adds you as one of their suppliers, or joins after being invited by you, we will follow up to encourage them to place their first order with you. Select "Yes" or "No" from the drop-down.

  • Send Re-order Follow-up - Send emails to customers at a set interval to see if they require a re-order. Be realistic, setting too short for your sell through will frustrate customers and encourage them to unsubscribe. Drop-down selections range from "Never" to "Every 365 days".

 

Operating Days

Operating days allow you to manage what days your business operates. These days are used for delivery schedules.

  • Operating Days - Tick all the days your business operates. This is used for the shipping cut-off algorithm. 

 

Click "SAVE" apply the Settings.