Payouts

Payouts are paid out via Stripe Express. All suppliers must set-up a Stripe Express account in order to sell on Supply'd (see How to Manage Billing Settings). Payouts are made as per your selected payout schedule to your Stripe Express account which will subsequently deposit the funds into your bank account. Please note that funds can take up to 7 days to become available, Stripe will only pay out any funds that are already available. 

The payout amount will be any credits you received less any refunds, platform fees and credit card fees.

If you payout is negative, meaning the fees or refunds are greater than the credits you will instead be charged to your saved credit card. Payouts may be negative if you receive invoice payments (which are paid directly to your bank account from the customer) and have outstanding commission that is not covered by other payouts. 

To understand the payout amount and what fees were paid for to Setting > Billing > Payouts click on the payout. On the payout overlay click the 3 dots in the top right then click Download Invoice. You can also receive payout emails, these are set under the user settings (see How to Add & Manage Users).